RETURN & EXCHANGE POLICY
Last Updated: August 9, 2026
At KHO, we want you to receive your order exactly as expected. To make the process simple and fair, please check your product carefully when it arrives.
1. Check Your Order Upon Delivery
Please inspect your order while the delivery rider is present.
Before accepting the package, check:
- Product and color
- Size
- Overall condition
- Any visible damage, tear, burn, stain, or manufacturing issue
If you simply change your mind about the product or find that the size is not suitable, you may return the product immediately to the delivery rider.
Return Charges
| Location | Return Charge |
|---|---|
| Inside Dhaka | ৳150 |
| Outside Dhaka | ৳200 |
The applicable return charge will be paid by the customer.
2. Damaged or Incorrect Products
If you receive a product with a genuine issue such as:
- Damaged or defective fabric
- Torn or burnt material
- Manufacturing defect
- Wrong size sent by KHO
- Wrong product or color sent
- Other significant issue caused before delivery
Please contact KHO as soon as possible.
In these cases, our team will review the issue and guide you through the return or replacement process.
For damaged or incorrect products caused by KHO, the applicable return cost will not be charged to the customer, subject to verification.
3. How to Report an Issue
If you discover a product defect after accepting the delivery, contact us with:
- Your order number
- Your name and phone number
- Clear photos or videos showing the issue
- A brief description of the problem
Contact Us
Phone: 01533-848632
Email: kholifestyle26@gmail.com
Our team will review your request and let you know the next steps.
4. Product Condition
For a return or exchange request to be considered, the product should be:
- Unworn
- Unwashed
- Free from stains, perfume, or other marks
- In its original condition
- With original tags/packaging where applicable
Products that have been worn, washed, altered, or damaged after delivery may not be eligible for return or exchange.
5. Important Note
Please check your order carefully before accepting it.
Once the delivery has been accepted, returns based solely on a change of mind or incorrect size selection may be subject to KHO’s applicable return charges and conditions.
If KHO sent the wrong product, wrong size, or a defective/damaged item, please contact us so we can resolve the issue.
KHO Support
Have an issue with your order? Don’t worry. We’re here to help.
KHO Lifestyle
Block B, House 9, Lane 6, Mirpur 10, Dhaka, Bangladesh — 1216
01533-848632
kholifestyle26@gmail.com